Terms & Conditions
Last Updated: June 3, 2026
These Terms & Conditions (“Terms”) govern your use of the website kitsapmoving.com and the moving, storage, junk removal, donation pickup, delivery, and related services (“Services”) provided by Kitsap Moving & Storage, DonateKitsap, and Kitsap Reuse (collectively, “Kitsap Moving,” “we,” “us,” or “our”). By using our website or booking a Service, you agree to these Terms.
1. Services Provided
Kitsap Moving & Storage provides residential and commercial moving, packing and labor, climate-controlled storage, local delivery, junk removal, donation pickup, and estate sale services across Kitsap County, Pierce County, and the greater Puget Sound region of Washington State.
2. Estimates & Pricing
All estimates provided by Kitsap Moving are non-binding unless explicitly stated otherwise in writing. Final charges may vary based on actual inventory, labor time, distance, access conditions (stairs, long carries, elevators), packing materials used, and other factors that affect the scope of work. We will communicate any anticipated changes to the estimate before or during the service whenever possible.
3. Bookings & Deposits
A booking is confirmed once you receive written confirmation from Kitsap Moving (via email, text, or our online system). We may require a deposit to secure your moving date. Deposits are applied toward the final service charge.
4. Cancellation & Rescheduling
If you need to cancel or reschedule your service, please notify us as soon as possible. Cancellation policies vary by service type and timing. Cancellations made with less than 48 hours notice may be subject to a cancellation fee. Contact us at (360) 228-0014 to cancel or reschedule.
5. Customer Responsibilities
You are responsible for:
- Providing accurate information about the items to be moved, pickup/delivery locations, and access conditions
- Ensuring clear, safe access to the pickup and delivery locations (driveways, walkways, doorways, elevators)
- Securing or removing items of extraordinary value (jewelry, cash, important documents, medications, irreplaceable personal items) before the move
- Disclosing any hazardous materials or prohibited items before the service date
- Being present or having an authorized representative present at both pickup and delivery locations
6. Prohibited & Hazardous Items
Kitsap Moving will not transport hazardous materials, flammable liquids, explosives, compressed gases, corrosive chemicals, firearms, ammunition, illegal substances, or perishable food items. If prohibited items are discovered during the move, we reserve the right to refuse to transport them.
7. Valuation & Liability
Kitsap Moving takes every precaution to protect your belongings during transport. However, moving inherently involves risk. Our basic coverage provides released-value protection at $0.60 per pound per article, as required by Washington State law. Additional valuation coverage may be available upon request prior to the move date. Claims for damaged or missing items must be submitted in writing within 30 days of the service date.
8. Limitation of Liability
Kitsap Moving shall not be liable for:
- Damage to items not disclosed or improperly packed by the customer
- Pre-existing damage, wear, or mechanical/electrical failure of appliances and electronics
- Delays caused by weather, road conditions, traffic, vehicle breakdown, or other circumstances beyond our reasonable control
- Damage to property caused by pre-existing structural conditions (weak floors, narrow doorways, low-hanging fixtures)
- Loss or damage exceeding the declared valuation coverage
9. Storage Terms
Items placed in Kitsap Moving storage facilities are subject to the storage agreement provided at the time of intake. Storage fees are billed monthly. Items remaining in storage for more than 90 days past the last payment date may be subject to lien proceedings in accordance with Washington State law (RCW 60.60).
10. Junk Removal & Donation Services
Items designated for junk removal or donation become the property of Kitsap Moving, DonateKitsap, or Kitsap Reuse upon pickup. We make every effort to donate or recycle items where possible, but we do not guarantee that specific items will be donated rather than recycled or disposed of. Removal of hazardous waste, construction materials requiring special disposal, or items requiring permits is subject to additional fees.
11. Website Use
You agree to use our website for lawful purposes only. You may not attempt to gain unauthorized access to our systems, interfere with website functionality, or use automated tools to scrape or collect data from our website without our written consent.
12. SMS & Communication Consent
By submitting a quote request, booking a service, or providing your phone number, you consent to receive calls, texts, and emails from Kitsap Moving related to your inquiry or service. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.
13. Intellectual Property
All content on kitsapmoving.com — including text, images, logos, page designs, and graphics — is the property of Kitsap Moving & Storage and is protected by copyright law. You may not reproduce, distribute, or republish any content from this website without our written permission.
14. Indemnification
You agree to indemnify and hold harmless Kitsap Moving, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from your breach of these Terms, your use of our Services, or your violation of any applicable law.
15. Dispute Resolution
Any disputes arising from these Terms or our Services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Kitsap County, Washington, in accordance with Washington State law. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.
17. Force Majeure
Kitsap Moving shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government actions, labor disputes, road closures, or equipment failure.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms.
20. Contact Us
If you have questions about these Terms & Conditions, contact us:
Kitsap Moving & Storage
Bainbridge Island, WA 98110
Phone: (360) 228-0014
Email: Service@KitsapMoving.com
Website: kitsapmoving.com